We understand that subscription services can sometimes be complex, so we’d like to provide you with clear information regarding your Betterteem AI contract and what occurs if you decide to terminate your subscription early.
What Is Covered by the Contract?
It’s important to note that only our base service, Betterteem AI, is subject to a contract. If you have any of our add-on services active, those are not bound by any contract, allowing you flexibility in their use unless stated otherwise.
What Happens If You Terminate?
If you choose to cancel your Betterteem AI subscription before your annual contract is complete, you will still be responsible for payment for the remaining months of your contract.
How Is the Termination Fee Calculated?
The termination fee is determined using the following criteria:
The average number of active licenses in your enterprise account, calculated from the start of your contract until the date you choose to terminate.
This average is then multiplied by the remaining months in your contract, which will then be multiplied by the subscription fee per license as defined by your contract.
Example
Let's consider that you have an enterprise account with 800 users and your Betterteem AI contract is for 12 months, billed monthly.
If you decide to cancel after 6 months and maintained an average of 800 active licenses during that period, the calculation for your termination fee would be as follows:
Avg. Active Licenses: 800
Remaining Months: 6
Termination Fee Calculation:
Termination Fee = Avg. Active Licenses × Remaining Months x Subscription Fee per License based on your contract
We hope this article has clarified the structure of termination fees related to your Betterteem AI subscription. Should you have further questions or require personalized assistance, please do not hesitate to contact our support team. We are here to assist you.